Today at a glance
Today
Library
Every document, video, training track, person, event, set of minutes and calculator in one searchable place.
Veterinary Quick Reference Draft
Look up a medication, procedure, abbreviation or estimate term, and how to explain it to a client. This guide is a draft until every term is signed off.
This guide helps explain items the medical team has already recommended. It is not medical advice, and a question about a specific patient goes to the medical team.
Log-ins and referral hospitals
The system log-ins and the referral hospital list for your hospital. Everyone at the hospital can open them here, so they no longer need to be posted on the wall.
AnnouncementsAll hospitals
Company and hospital announcements. Post one and it shows here and on Home.
Resources
Every document, video, and asset, searchable in one place.
CalendarAll hospitals
All events, meetings, time off and important dates. Company-wide always shows; your location adds its own. Click any meeting to join remotely. Birthdays have their own calendar under Birthdays.
Training
Work through your tracks and check off what you finish. Managers see your progress.
Tasks
Everything open on your plate, laid out like a calendar. Day is today, Week is the seven days you are in, Month is everything dated in this month. Tick things off as you finish them.
Training dashboard
For managers, supervisors and leads. The cards filter the list, the search finds anyone, and tapping a person shows every module and every sign-off sheet, quiz tries included. Progress counts only the tracks each person is actually meant to do.
Leadership
Quarterly goals (Rocks), To-Dos, Issues, and the Scorecard. Leadership only. Record numbers here, or tell Ask The Scoop ("scorecard: new clients 31, revenue 48200").
Meeting minutes
Record any meeting. The Scoop turns it into a transcript and writes the minutes for you.
Minutes
Calculators
Quick calculators for the floor. Ask The Scoop runs every one of them too: type or say the numbers, for example "how many mL for a 22 lb dog at 2 mg/kg of a 50 mg/mL drug".
Drug doses, side effects and interactions from Plumb's Veterinary Drugs.
Open Plumb'sThe Veterinary Information Network's message boards, consultants and articles. It uses your own VIN sign-in.
Open VINQuick reference
| Dog | Cat | |
|---|---|---|
| Temperature | 99.5–102.5 °F | 100.5–102.5 °F |
| Heart rate | 60–140 bpm | 140–220 bpm |
| Respiratory rate | 10–30 /min | 20–40 /min |
| Mucous membranes | Pink, CRT <2 sec | Pink, CRT <2 sec |
| Test | Dog | Cat |
|---|---|---|
| PCV / HCT | 37.3–61.7% | 30.3–52.3% |
| WBC (×10³/µL) | 5.05–16.76 | 2.87–17.02 |
| Platelets (×10³/µL) | 148–484 | 151–600 |
| BUN (mg/dL) | 7–27 | 16–36 |
| Creatinine (mg/dL) | 0.5–1.8 | 0.8–2.4 |
| Glucose (mg/dL) | 74–143 | 74–159 |
| Total protein (g/dL) | 5.2–8.2 | 5.7–8.9 |
| ALT (U/L) | 10–125 | 12–130 |
| SDMA (µg/dL) | 0–14 | 0–14 |
People First
Wellbeing and support
Free, confidential, 24/7 care for you and your family. Voluntary to use and neutral from company operations.
Location ID 122258Get the MyChap appFree, confidential support, 24/7, for anyone in crisis.
Call or text 988The three Marketplace chaplains you can call or email
What clients are saying
Staff directory
Everyone across all three hospitals, with phone extensions. Search a name, role, or extension, or browse by hospital below. See the org chart →
Org chart
A branch for each hospital, with leadership up top. Names go to the manager level; every department has its own box below. Download the full company chart as a PDF.
Our hospitals
Pick a location for its team and local resources.
A Columbia Pike Animal Hospital Program
Vet Ready
Our internship and mentorship program: the manual, rotations, who's who, and the story.
Open Vet ReadyA Columbia Pike Animal Hospital Program
Closing the gap between theory and practice.
Home base for Vet Ready interns, their mentors and the program team.
Open a part of Vet Ready
The intern manual
Dr. Fink's VetReady manual. Sections 2 to 5 are the manual's own text and are searchable here. Section 6, section 7, the info sheets and the SOPs are documents in the Library; each one opens from here, and when a document is replaced in the Library, the new version is the one that opens. Ask The Scoop answers from the manual's full text.
Loading the manual...
Orientation
Who's who
Program leadership comes first, then this year’s interns, the Columbia Pike doctors, floor mentors and managers, company leadership and the Town and Country managers, each with the initials they use in Cornerstone and on the schedule.
Our three hospitals
Intern resources
My procedure and case log
About the program
The Vet Ready story, for candidates and visitors
What Vet Ready is. New grads are expected to jump from learning and observing straight into practicing medicine. Vet Ready closes that gap. Interns see their own appointments, treat incoming emergencies, and manage hospitalized patients, with staff doctors there to supervise and support every step.
It is geared toward veterinary students and new veterinarians interested in general practice or emergency medicine. Students come through the externship; new graduates through the internship.
The internship year
- Starts with a 6-week orientation covering every area of the hospital, with 25+ hours of continuing education.
- Then 15 shifts a month across general practice, urgent care, true emergencies, and hospitalized patients.
- Appointments start at 1 hour and work down to 30 minutes by month 4 to 6.
- Progressive surgical responsibility: assist first, then primary surgeon on procedures like exploratory laparotomies, splenectomies, cystotomies, and wound management.
- Each intern is paired with a professional mentor (monthly meetings), plus quarterly check-ins and biannual reviews. 30+ doctors across the practice teach.
Training and curriculum
- Dedicated VetReady online learning platform combined with hands-on floor time.
- Daily hospital modules (1 to 2 hours) plus about 2 hours of guided CE matched to each week's subject.
- Fear Free and RECOVER certifications are built into the curriculum.
- Weekly topic rounds, intermittent specialist rounds, and wet labs.
Externships for vet students
- Open to 1st through 4th year students for 1 to 4 week stays.
- Free housing (pending availability) and a weekly stipend for clinical-year externs.
- Rotations through general practice, emergency, hospitalization, and surgery, plus mentee rounds, rescue surgery days, and wet labs.
The Wolf Trap partnership
- Every intern spends one month at Wolf Trap Animal Rescue in Merrifield learning high-quality, high-volume spay and neuter under Dr. Amber Burton.
- A hybrid track splits the year: 6 months at Columbia Pike, 6 months at Wolf Trap, with 600+ surgeries under direct mentorship.
Benefits and support
- Competitive wage, 401(k), generous PTO, and free intern housing in a quiet nearby neighborhood.
- AVMA dues, AVMA PLIT, Virginia license, and DEA license fees covered.
- Health, dental, and vision plans, a mental health support program, uniform allowance, and the employee pet care discount.
Quick facts
| Program | VetReady®, a veterinary internship and mentorship program |
| Home base | Columbia Pike Animal Hospital & Emergency Center, Annandale (24/7 GP + emergency) |
| Running since | 2015 |
| Founder | Dr. Reed Hall, hospital owner and CEO |
| Surgical partner | Wolf Trap Animal Rescue, Merrifield |
| Also offers | Externships for vet students and a 6+6 hybrid internship with Wolf Trap |
| Website | vet-ready.com |
The practice behind it. Vet Ready is backed by a family-owned practice, not a corporate group. Columbia Pike has grown from a one-doctor practice into a 24+ doctor, 24-hour GP and emergency hospital, and the Hall family company has served Northern Virginia for over 50 years. Know a vet student or new grad who would be a fit? Point them to vet-ready.com.
Mentor meetings
Coordinator dashboard
Program tools
Rounds
The intern house
Extern emergency forms
What marketing is doing
Loading what is running right now.
A good photo of a pet in the exam room, a clip of something worth seeing, or an idea for a post. Marketing takes it from there. Get the owner's permission before you send a photo of their pet.
The calendar
Running now
The campaigns clients are seeing at the moment, and what each one is for.
In the works
What marketing is making, and where each piece stands.
Vet Ready
The recruiting side: what goes out to veterinary students and new graduates, and where we meet them.
Google reviews
Reading every Google review...
Praise and complaints
From the written reviews in the last 12 months. The counts are reviews that mention each topic.
Newest reviews
The scorecard last week
The phones last week
The website this month
The kit
Each card says what makes the hospital the right choice, how it sounds to a client, and where to send someone who asks.
These are the easy ways to make something on brand.
My account
Update your profile, your saved items, and your password.
Profile
Password (optional)
You do not need a password. The Scoop can always email you a code to sign in. Set one here only if you would rather type a password.
Your sign-in email
Your name badge
Badges are made here in the hospital. Marketing needs three things from you: a clear photo, the name you want printed on the badge, and your position.
Saved items
Star any document or video and it shows up here.
The app on this device
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Session
Roles and access
Who can do what in The Scoop. Admins run the system, managers post and publish, staff read and participate. New signups start as staff automatically.
For when the reset code cannot reach them, usually because the email address on their account is wrong or they cannot get into that inbox. Nothing is emailed. Give them the password yourself and ask them to change it under My account.
A token lets a person's own tools, like their Claude, add tasks to their own list and nothing else. It cannot read anything, touch anyone else's tasks, or mark anything done. The token is shown once when issued; hand it over yourself, and revoke it if it ever leaks.
Knowledge gaps
Questions Ask The Scoop could not answer. Each one is a hole in the handbook, not a bug. Write the answer in and it stops being asked.
Groups
Share meeting minutes with a whole group by typing its name in the share box on any recap. Membership is live: add someone here and they immediately see everything already shared with that group.
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Forms and requests
Everything you can order, ask for or send in is on this page.
Feedback from staff
Every note sent with the Feedback button, newest first. Brian gets an email for each new note within 15 minutes.